NPE transforms your care delivery with better technology.

As healthcare providers, you should be able to take the time to focus on your patients, rather than running an IT department.

NATIONAL PATIENT ENGAGEMENT

Our comprehensive set of managed healthcare-focused IT services will support your medical practice's technology needs. Our portfolio of services allows you to operate more efficiently while controlling costs. Maintain the security and integrity of your medical records and patient-provider communication channels while ensuring you have access to your resources with maximum network uptime.

Healthcare technology is always changing, and National Patient Engagement has the experience and deep industry knowledge to help you navigate it. Our process begins with examining your existing IT systems and making recommendations for improvement. You are free to act on these on your own or with a third-party provider, or you can work with us to improve, build, and manage your IT systems.

From basic remote help-desk and monitoring services to full-service white-glove system provisioning, National Patient Engagement provides the industry's best healthcare IT support services.

Our Services




Outsourcing healthcare IT

You and your patients need 100% uptime. With cloud computing, e-health applications, and electronic health records increasingly important, an IT outage could cripple your providers' ability to deliver services. Outsourcing healthcare IT ensures your staff has access to information when they need it.

We offer all of our services at three basic package levels. Although all engagements result in a bespoke set of systems and services, the following are our three service levels:

Tier 1: Support and cost-oriented

In our entry-level managed IT for healthcare and medical facilities, you receive:

  • 24/7 remote medical IT support
  • E-Commerce and Online Payments
  • Ongoing network monitoring and optimization
  • Customer Acquisition and Retention
  • Automated escalation and response to IT issues
  • Access to our healthcare IT consultants for professional services.

This is the best service level if your existing internal teams need IT support and optimization.

Tier 2: Partnership oriented

This level of service meets the needs of clients who have some existing IT staff but need a partner to help manage and improve their internal systems and services. You can take advantage of our expertise on an on-going basis with consulting help to review long-term roadmaps along with on-site visits that help us adapt our services directly to your specific needs. You get everything from Tier 1, plus:

  • Centralized services with 24/7 protection
  • Anti-virus, malware and SPAM protections
  • Managed patching, monitoring and alerts
  • Infrastructure support
  • Break/fix vendor management
  • Proactive event triage
  • Network administration
  • Client account management
  • IT business reviews

Tier 3: Fully-managed IT Service

This level of service is for healthcare facilities and providers who don't have in-house IT and need a fully managed service offering. This builds off the services provided in Tier 2 and include a full-time team of dedicated support staff to:

  • Deliver total IT planning
  • Implement and deploy IT systems in the cloud or on premises, as appropriate
  • Augmenting your in-house staff when needed
  • Proactive and reactive maintenance and repair services

With Tier 3 service, National Patient Engagement takes charge of IT and acts under your direct supervision to map your IT maturity path, maintain and augment your systems, and implement upgrades while supported by comprehensive reporting and data analysis.